Returns & Refunds policy

Refund Policy

At Ace Assignment Services, we are committed to delivering high-quality, original, and timely academic support. While we strive to meet every client’s expectations, we understand that circumstances may arise where a refund request is necessary. This Refund Policy explains when refunds are available, how to request them, and the conditions that apply.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Missed Deadlines: If we fail to deliver your project within the agreed timeframe and no prior extension was mutually accepted.

• Plagiarism: If verified plagiarism is found in the delivered work (must be supported by a plagiarism report from a recognized tool).

• Failure to Meet Specifications: If the completed work does not align with the original order requirements as agreed at the time of purchase.

• Non-Delivery: If the service provider fails to deliver the project entirely.

2. Refund Request Process

• Requests must be submitted via [official email / client portal / support channel] within 7 calendar days of order delivery (14 days for long-term projects such as dissertations).

• Clients must provide:

  • The order number

  • A clear explanation of the issue

  • Supporting documentation (e.g., plagiarism report, comparison with original instructions).

• Our Quality Assurance team will review each request within 5 business days and provide a decision.

3. Refund Scenarios

• Full Refund (100%)

  • Project not delivered.

  • Proven plagiarism above acceptable academic thresholds.

  • Delivered work is completely unrelated to the original instructions.

• Partial Refund (up to 50%)

  • Work delivered late but still usable.

  • Some, but not all, requirements were met.

  • Order cancelled after work has already begun.

• No Refund

  • Dissatisfaction due to subjective preferences (e.g., writing style or tone) when original instructions were followed.

  • Client fails to provide necessary materials, instructions, or responses on time, causing delays.

  • Requests for changes beyond the original scope of work.

  • Refund requests made after the eligible time period.

4. Revisions Before Refunds

• Clients are encouraged to use our free revision policy before requesting a refund.

• Refunds will only be considered if issues persist after reasonable revision attempts.

5. Dispute Resolution

• If a client disagrees with a refund decision, the matter may be escalated to our Dispute Resolution Team.

• Our goal is to resolve all disputes amicably and fairly, prioritizing transparency and trust.

• If necessary, disputes will be handled in accordance with the governing laws of [Your Country].

6. Final Provisions

• Refunds, when approved, will be processed immediately but in any technical issue arises it can take 7–10 business days using the original payment method.

• By placing an order, the client acknowledges that they have read, understood, and agreed to this Refund Policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail aceservices319@gmail.com